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Monetization

This page describes how server admins connect a payment account, manage payouts, and configure the support page.

For the player-facing experience, see Server Support for players. For how to make support payments work on your server — rewards, shop and economy — see the Monetization guide.

Server Admin → Monetization

Overview​

Before a payment account is connected and onboarding is complete, the page shows only the payment account setup form. Once active, the full page with Overview and Settings tabs becomes available.

Important: never use the word "donation" with Stripe​

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Player payments on dzbot are a product sale — players are buying a support product for your server, not making a charitable donation.

Never describe them as donations anywhere: not in your introduction text, not during payment provider onboarding, not in follow-up emails or support tickets. Payment providers actively review account activity and the pages connected to them, so inconsistent language anywhere can trigger compliance reviews and account restrictions.

Stay consistent: this is a support product. Always describe your activity as selling a digital product or service to your players. Never use the words donation, charity, non-profit, or fundraising — in any context.

Stripe KYC review tips​

Stripe performs Know Your Customer (KYC) checks on all accounts that receive money. The following practices, learned from real review experience, significantly reduce the chance of a prolonged compliance review.

Use the right language everywhere​

Never use the words donation, charity, non-profit, or fundraising — see the warning below for details.

What dzbot already tells Stripe​

Every server runs the same product, so dzbot answers the questions about the app for you when the setup starts:

  • Website: your public support page https://<your-subdomain>.dzbot.de/support, which needs no login.
  • Product description: what players buy — support payments and monthly subscriptions — that in-game currency can never be cashed out and how the casino works — in the language you use dzbot in, since the form shows it to you as well.
  • Support email: the email you gave at checkout for your dzbot subscription. You can change it in the form; Stripe prints it on your players' receipts.
  • Short statement descriptor: the first words of your server name, e.g. DAYZ DE for "DayZ DE Nasdara".
  • Private person or company: the choice you make in the setup form. "Non-profit" is never offered — picking it sends you into Stripe's fundraising questionnaire.

Access for the payment review​

Stripe reviews the website of every account, and your server sits behind a Discord login. dzbot therefore creates a review link for your organization: it logs a reviewer in as a regular player called "Payment review" — no Discord account, no admin rights — so they see the server exactly as your players do. The link is valid for 30 days.

The link is not part of what dzbot sends at setup. Stripe often reviews an account only days or weeks after it went live, for example once the first payments come in. When Stripe support asks for access, copy the link from Access for the payment review on the Monetization page and send it along; New link creates a fresh one for another 30 days, older links keep working until they run out.

Don't switch anything off for the review​

Show the server as it is. The product description already explains the casino: it runs on in-game currency only, with no real-money stakes or payouts, and while it is on, real-money payments must not be turned into in-game currency.

Connecting a payment account​

dzbot integrates with a regulated payment provider so server owners can accept player payments directly into their own bank account. Two fees are deducted from each payment before it reaches your account:

  • dzbot platform fee: 5% — retained to cover the infrastructure, payment integration, and operational costs that make this feature possible.
  • Payment processing fee: ~1.4% + €0.25 — charged by Stripe for most EU cards. Exact rates vary by card type and country.

Players always pay exactly the amount they choose. Both fees are deducted from your payout, not from the player's payment.

Requires a paid subscription

Setting up a payment account for the first time needs at least one server in your organization with a paid dzbot subscription; the trial does not count. An organization that already has a payment account keeps it and can finish or change its setup whatever its subscriptions do.

Setup form​

The setup form walks you through what to expect before you start. It explains what the onboarding process involves, what information the payment provider will ask for, and confirms that dzbot never has access to your identity documents, bank details, or tax information — all of that is handled exclusively between you and the payment provider.

Payout timing

Stripe typically holds funds for 7 days before releasing them to your bank account. This is a standard holding period that applies to all new payouts.

To connect:

  1. Select your payout country — the country where your bank account is located. This determines the currency of your payouts and the legal requirements the payment provider needs to verify. This cannot be changed after you connect.
  2. Choose who receives the money: Private person or sole trader (also if you registered a small business) or Company (a registered company such as a GmbH or UG).
  3. Click Start setup — the payment provider's secure form opens right on the page. It asks for your personal details, your bank account and usually a photo of your ID and a short selfie. Most users finish in under 5 minutes.
  4. When you are done, or want to continue later, leave the form. If your account is not yet showing as active, click Refresh connection status.

Onboarding incomplete​

If you started the process but did not finish, the page shows a dedicated prompt to continue. Your account cannot accept payments until onboarding is fully complete. Use Continue setup to open the form again where you left off, or Refresh connection status once you have finished. If the account was started without a business type, or as "non-profit", the prompt asks for it again first; as long as nothing has been entered into that account yet, dzbot replaces it with a fresh, prefilled one.

Overview tab​

When your payment account is active, the Overview tab shows:

  • A notification banner if there are any outstanding account requirements.
  • Available Balance — funds ready to be paid out to your bank account.
  • Pending Balance — payments still being processed, shown alongside your configured payout schedule. Stripe typically holds funds for 7 days before releasing them to your bank account.
  • Payouts button — opens a drawer with your full payout history.
  • Documents button — opens a drawer with tax documents and reports.
  • Payment History — a table of the last 50 completed payments, showing date, player username, and amount. For a full, paginated view of all support payments alongside all other income and expenses, see the Accounting page.

Public support page​

The support page at https://<your-subdomain>.dzbot.de/support is publicly accessible without login. This is intentional: payment providers require a publicly reachable page that describes what players are buying.

The page shows your custom introduction text (or the default text if none is set), the amounts, how to reach the server team about questions and refunds, and a prompt for visitors to log in before they can complete a payment. While the setup is still running, the page already shows all of this with a note that payments open once the setup is finished — the payment provider reviews this page before your account goes live.

Make sure your introduction text clearly describes what players are purchasing, so the page meets payment provider review requirements.

Settings tab​

The Settings tab provides:

  • Update Bank Account — redirects to the payment provider to update your payout bank account details.
  • Access for the payment review — the review link for Stripe support (see above), with New link for a fresh one.
  • Custom Introduction Text — an optional Markdown text displayed at the top of the player-facing support page. Leave empty to use the default introduction text. Save changes with the Save button at the bottom of the editor.

Subscriptions paid in euros​

With payments set up, subscription offers can carry a euro price per month — memberships such as priority access, or spawns. Stripe charges the player on your account every month until they cancel; dzbot keeps its 5 % of each payment, as with support payments. Every paid invoice is booked in your accounting as a subscription payment with its fees and VAT; refunds and chargebacks are booked against it.

Before paying, players accept your subscription terms. dzbot ships a template that covers renewal, cancellation, failed payments, no refund when a ban or outage keeps them from the benefits, and the waiver of the right of withdrawal. You are the seller, so these are your terms: adapt them under organization settings → Monetization → Subscription terms, and have them checked if you are unsure. The terms each player accepted are stored with their subscription.

Permissions and access rights​

  • Viewing the Monetization page requires monetization.view.
  • Connecting or updating the payment account and editing the introduction text requires monetization.manage.